When you choose a Laserfiche Rio solution, you don’t just get top-tier enterprise content management. You’re also entitled to all the benefits that come with membership in the Laserfiche community—including rock-solid support.
The Laserfiche Software Assurance Plan™ (LSAP) helps you maintain and maximize the value of your Rio system. Rio LSAP provides you with a number of benefits, including:
- Comprehensive training and rapid-response technical support (average of 2-4 hours response time, depending on support plan).
- Instant chat with support engineers for all users with current LSAP.
- A dedicated Technical Account Manager that will serve as a single point of contact for support issues.*
- Annual Site Performance Surveys, conducted by phone, remote access, or in person, to ensure that your system is running optimally.*
- Priority participation in Laserfiche beta programs.
- Free product updates, patches and hotfixes, which expand your system’s capabilities and help you adapt to new operating systems and other infrastructure changes.
- 100% credit for the purchase price of your current system when you upgrade to future releases.
- Access to the Laserfiche Code Library™, which contains scripts, integrations and custom applications to help you do even more with your Laserfiche system.
- The flexibility to add additional functionality or users as your organization’s needs evolve.
In addition, you’ll gain full access to the Laserfiche Support Site, where you’ll find a variety of:
- White Papers
- Training Videos
- Knowledge Base Articles
- Product Downloads
- Discussion Forums
You’ll also be able to engage in dialogue with Laserfiche Developers, as well as with the staff who support our product daily.
*Premier support plans only.