Laserfiche Support

When you choose a Laserfiche Rio solution, you don’t just get top-tier enterprise content management. You’re also entitled to all the benefits that come with membership in the Laserfiche community—including rock-solid support.


The Laserfiche Software Assurance Plan™ (LSAP) helps you maintain and maximize the value of your Rio system. Rio LSAP provides you with a number of benefits, including:

  • Comprehensive training and rapid-response technical support (average of 2-4 hours response time, depending on support plan).
  • Instant chat with support engineers for all users with current LSAP.
  • A dedicated Technical Account Manager that will serve as a single point of contact for support issues.*
  • Annual Site Performance Surveys, conducted by phone, remote access, or in person, to ensure that your system is running optimally.*
  • Priority participation in Laserfiche beta programs.
  • Free product updates, patches and hotfixes, which expand your system’s capabilities and help you adapt to new operating systems and other infrastructure changes.
  • 100% credit for the purchase price of your current system when you upgrade to future releases.
  • Access to the Laserfiche Code Library, which contains scripts, integrations and custom applications to help you do even more with your Laserfiche system.
  • The flexibility to add additional functionality or users as your organization’s needs evolve.

In addition, you’ll gain full access to the Laserfiche Support Site, where you’ll find a variety of:

  • White Papers
  • Training Videos
  • Knowledge Base Articles
  • Product Downloads
  • Discussion Forums

You’ll also be able to engage in dialogue with Laserfiche Developers, as well as with the staff who support our product daily.

*Premier support plans only.